Thank you for shopping at Clear Breeze Eco! We are dedicated to providing you with an exceptional shopping experience, from our eco-friendly laundry sheets to fast and reliable shipping. Please read our shipping policy below for more details:
Processing Time
- Orders are typically processed within 1-3 business days from the time of purchase.
- All orders are processed Monday through Friday. We do not process orders on weekends or holidays.
- Once your order has been processed, you will receive an email with a tracking number (if applicable) to follow your package's journey.
Shipping Rates
We offer a variety of shipping options to meet your needs. Shipping rates are calculated at checkout based on your shipping address and the size of your order. We aim to provide affordable shipping for all our customers.
Domestic Shipping (U.S.)
- Standard Shipping: Typically arrives within 5-7 business days.
- Expedited Shipping: Typically arrives within 2-3 business days.
- Free Shipping: Enjoy free standard shipping on orders over $50 (within the contiguous U.S.).
International Shipping
We currently offer international shipping to a limited number of countries. Shipping times vary depending on the destination. You can view available international shipping options and rates at checkout.
- International orders are subject to customs duties, taxes, and fees, which are the responsibility of the customer.
- Please note that shipping times may be longer due to customs processing.
Order Tracking
Once your order has shipped, you will receive a confirmation email with your tracking number. You can track the status of your order through the shipping carrier's website. If you have any questions about your order’s status, feel free to contact us.
Lost or Stolen Packages
Clear Breeze Eco is not responsible for lost or stolen packages once they have been marked as "delivered." If you believe your package is lost or stolen, please contact the carrier directly or file a claim with them. We recommend selecting tracking and delivery confirmation at checkout to ensure your order reaches you safely.
Address Accuracy
Please ensure that the shipping address provided at checkout is correct. Clear Breeze Eco is not responsible for orders that are delayed or not delivered due to incorrect addresses.
Shipping Delays
While we make every effort to ship your order promptly, shipping carriers may experience delays that are beyond our control, especially during busy seasons or unforeseen circumstances. We appreciate your patience and understanding.
Contact Us
If you have any questions about shipping or your order, please feel free to contact us at info@lexxhomes.com or through our Contact Us page. We are here to assist you!
Thank you for supporting Clear Breeze Eco and our commitment to sustainability.
Returns
We offer a 30-day return window from the date of purchase for products that are unused and unopened. If you are not happy with your order or received the wrong item, we are happy to accept a return or exchange.
- Eligibility for Returns:Products must be unopened and in their original packaging.Used or opened products cannot be returned due to health and safety reasons.
Refunds
- Once your return is received and inspected, we will send you an email to notify you that we have processed your return.
- If your return is approved, a refund will be issued to your original method of payment.
- Please allow 5-7 business days for the refund to be processed and appear in your account, depending on your bank or credit card provider.
Exchanges
If you received the wrong item or a defective product, we will be happy to send you an exchange for the same product or a product of equal value. If the item is no longer in stock, we will issue a full refund.
How to Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
- Contact us at info@lexxhomes.com within 30 days of receiving your order. Include your order number, a brief description of the issue, and any relevant photos (if applicable).
- We will respond with return instructions and the address for sending the item back.
- Ship the item back to the provided address in its original condition and packaging.
Return Shipping Costs:
- The customer is responsible for the cost of return shipping, unless the item received was defective, damaged, or incorrect.
- We recommend using a trackable shipping service to ensure that the return is safely received.
Non-Refundable Items
- Opened or used products
- Gift cards
- Sale or promotional items marked as final sale
Damaged or Defective Products
If you receive a product that is damaged or defective, please contact us within 7 days of receiving your order. We will replace the item at no additional cost or issue a full refund if necessary.
Please include a photo of the damaged or defective product in your email for faster processing.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled. However, you may initiate a return once you receive the item.
Questions?
If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to us at info@lexxhomes.com We are committed to resolving any issues and ensuring you have a great experience with Clear Breeze Eco.